Trustpilot (Trustpilot, Inc.)

Moderation appeal took time

Flagging felt automated and our appeal dragged for days. Support was polite and did restore the review, but the process was not super clear.

Easy lift for social proof

Invites hooked into our emails in a few clicks and the public replies help a lot. Widgets were simple to add. Took no time to get rolling.

Credibility lift felt real

Seeing new reviews build up made me proud. Widgets look clean and I’m reassured replying publicly.

Trust boost for our site

Felt proud displaying reviews on our homepage. Some moderation quirks, but net positive impact.

First public reply buzz

Hitting publish on our first response felt huge. The review count ticked up and I felt legit. Our site badge looks great.

Easy to set up profile

Claiming our Trustpilot profile took minutes and the invite tools were straightforward. The widgets were simple to add to our site. Navigation is clean and I appreciated the step by step onboarding tips.

Support guided us clearly

Asked about public replies and flags. Got a same day response with links and screenshots. Professional, fast, and our questions were fully resolved.

Powerful, with moderation quirks

We implemented automated invites and saw more feedback right away. The analytics help surface themes. One legitimate review was flagged and the appeal felt slow, but it was restored. Sales outreach pops up often. Still, strong credibility lift for us.

Flagged review handled fairly

Submitted a ticket after my review was flagged. Response came within 24 hours, clear steps, and they reinstated it once I verified purchase. Professional tone, no canned vibes.

Posting a review was simple

Creating an account was quick, and writing a review felt guided with character counts and categories. I like that I can update posts later. Finding a company page by URL was painless.

Useful, but I keep squinting

I use it to sanity-check companies before I buy. There’s noise and I still side-eye potential fakes, but seeing patterns in recent reviews helps. The browser extension nudges me at the right time.

Sadly, many companies today provide

Sadly, many companies today provide bad service or poor products. Trustpilot is a good way to let people know about real problems before they buy. I appreciate that customers can reply, which helps create a helpful conversation. I should try to keep in mind to leave positive reviews too.

Many reviews can be unreliable.

Many reviews can be unreliable. Some people are paid for good reviews, while others are too critical or have a grudge. When I read reviews, I always check Trust Pilot because I think they have honest, true reviews.

Posting a review here is a real struggle.

Posting a review here is a real struggle. They prompt me to review a John Lewis purchase without reminding me of what I bought. Then, my review ends up under the Donald Russell title. It's all a bit confusing and doesn't make much sense.

Addressing Trustpilot reviews seriously

Addressing Trustpilot reviews seriously is our practice, ensuring personalized responses. However, we've encountered instances where former employees misuse this platform to express grievances, impacting our overall rating. Despite clarifying that such cases are unrelated to customer service, a one-star review persisted. This matter warrants careful consideration to maintain Trustpilot's focus on genuine customer experiences. We appreciate your attention to this issue, emphasizing the platform's purpose in evaluating customer satisfaction rather than facilitating ex-employee criticisms. Thank you for your understanding.

Disappointing experience with this

Disappointing experience with this company. Terrible customer service—each inquiry promises prompt contact, but the reality is prolonged delays. "Without further delay" means days, not hours. Despite having all necessary refund details, no contact has been made. Holding back a single refund shouldn't lead to financial failure. Beware before engaging with this company.

This company's like a blessing

This company's like a blessing, just like Joseph's dreams! So many folks give up when they're on the verge of something great. They stop supporting, they stop believing, and they give in to negativity. But I'm here to declare that with this company, you won't quit. I see success in your future, even when others doubt you. Get ready for a victorious outcome in a truly grand style – it's like a divine prophecy coming true!

You know, the internet

You know, the internet can be a bit of a wild west with all those scams lurking around. But here comes Trustpilot, like a trusty sidekick in a spaghetti western, helping us all figure out who's on the up-and-up. 🤠 It's like a virtual sheriff, making sure we can pick the good guys. Of course, it all comes down to us, the townsfolk, being honest and fair in our reviews. But hey, that's what makes it work. So next time you're out there shoppin', just remember to chip in with your own review. It's how we all keep this digital frontier safe and sound.

Plataforma confiable y útil

Subir reseñas es sencillo y me dio seguridad ver respuestas públicas de las empresas. Quedé a gusto con la transparencia y los controles.

Fácil inicio, moderación confusa

Crear el perfil de mi negocio fue rapidísimo y el widget de reseñas se instaló sin drama. Navegar el panel es intuitivo y las invitaciones se mandan en un par de clics. Lo que me costó entender fue por qué algunas reseñas legítimas quedaron en revisión y el proceso de apelación se siente opaco. Aun así, sí vi más confianza de clientes y SEO mejorado.

Hurtigt at komme i gang

Som lille webshop fik vi sat Trustpilot op på en eftermiddag. E-mailskabeloner og widget var nemme. Vi fik hurtigt flere anmeldelser. En håndfuld reelle blev dog flaget, og appellen tog tid. Stadig værdifuldt for troværdighed og SEO.

Svar, men lidt skabelonagtigt

Skrev til support om en fejlagtig fjernelse. Fik svar efter et par dage med henvisning til retningslinjer. Hjælpsomt, men lidt skabelon-agtigt. Sagen blev genåbnet.

Útil, pero con filtros raros

Publicar mi reseña fue sencillo y la empresa respondió al día. Luego la moderación pidió pruebas extra sin explicar bien. Sirve para comparar marcas, sí, pero a veces parece que el proceso se atora por detalles mínimos.

Fint sted at brokke sig

Det er rart at kunne lufte både ros og frustration. Nogle tager det personligt, andre svarer pænt. Det føles ægte på den uperfekte måde.

Fácil dejar mi opinión

Me registré con Google en segundos y pude calificar a una tienda que falló. La interfaz guía bien, y editar después fue simple. Me gustó ver respuestas de la empresa y otras reseñas relacionadas.

Support lukkede falsk anmeldelse

Rapporterede en falsk anmeldelse på min virksomhedsside. Support svarede hurtigt og bad om dokumentation. Indlægget blev fjernet, og jeg følte mig hørt.

Let at dele oplevelse

Oprettede profil og skrev min første anmeldelse på to minutter. Guiden for stjerner og titel var klar. Let at redigere efterfølgende.

Transparencia y opiniones reales

Lo que más valoro es la posibilidad de conocer diferentes puntos de vista sobre una empresa. Las opiniones ayudan a entender mejor qué esperar de un producto o servicio. Además, me gusta que las empresas también puedan responder a los comentarios. Esto aporta una sensación de transparencia.

Smidigt at anmelde hurtigt

Loggede ind, skrev og trykkede send. Klart interface, og jeg kan redigere efterfølgende. Godt tænkt.

Stærk platform for feedback

Nemt at dele oplevelser og hjælpe andre. Virksomheders svar gør dialogen levende. Rapporteringsfunktionen virker, og sager håndteres pænt.