eDestinos.com.mx

Low price, high patience

Scored a deal, then made tea while the checkout added every possible extra. Not shocking for an OTA, just be ready. Refund info took ages to clarify. I’d still use it if the fare gap is big enough.

Quick win on flights

When the confirmation email landed, I did a little fist pump. The fare beat airline direct by a chunk. A couple upsell screens felt pushy, but I clicked through fast and snagged the trip I needed.

The booking was easy, it's just my Spanish

The booking was easy, it's just my Spanish that's not great. How can I book seats, or do people choose them first?

Well, I made the reservation in two steps

Well, I made the reservation in two steps, it feels like too much information about insurance and other items, I just wanted to buy the ticket. At first, I didn't realize that several boxes required a selection, so it didn’t go through. I was worried because I had entered my card details. The second time, I called the reference numbers and was able to complete the process.

The service was good, the lady was nice...

The service was good, the lady was nice... but I think they should have a more active app for customers and easier baggage handling.

Many choices for selecting flights

Many choices for selecting flights, picked from various perspectives, including budget-friendly ones. The purchase process is reported digitally, and payment can be made online with a credit card. I requested an invoice, and they kindly sent it, though it initially did not include my company's RUC, but this was eventually fixed.

Multiple options to choose from flights

Multiple options to choose from flights, selected from various points of view, including economic. Digital purchase process report and digital payment option with credit card. I requested an invoice and they kindly sent it to me, although initially without mentioning my company's RUC, but it was finally resolved satisfactorily.

Buying the ticket was simple

Buying the ticket was simple, but when I needed to change dates, contacting edestinos was a nightmare. No phone support, online requests ignored—I had to forfeit my ticket. Hoping I won't need changes again, or I'm in trouble. This company's risky.