Omio (GoEuro)

Multi leg trip made easy

Been using it for cross border trips. Search is fast, tickets stored in the app, and alerts were helpful when a train platform changed. When a bus was canceled, I had to follow the operator policy, which took time.

Refund help, slow path

There was a delay refunding a canceled leg, but the agent explained the carrier rules and nudged it along. Money landed a week later.

Omio is totally inflexible

We made early train reservations from Zaragosa to Madrid to get us to the airport in time for our flight home. The train company Iryo canceled the train and automatically rebooked us for a later train that arrived too late for our flight. We were not asked it this worked, just automatically given new tickets. We tried to cancel the tickets so we could rebook with another line. Omio would not give us the option nor informed us of the change. To make matters worse there is no Customer service, just AI. It just spouted that we could not cancel, and then quoted their cancelation policy for which we qualified. We asked to speak to an agent and were informed there were none. We are out $176 due to Omio's inflexibility to deal with changes. Deal directly with the train companies, they are far more flexible and have humans to talk to

Agent fixed seat issue

Bot could not help with a missed seat reservation, but a human agent adjusted the booking and refunded the fee within a day. Appreciated the follow-through.

Really good customer support!

Really good customer support! I booked train tickets for the wrong date (Italy), and the Omio team quickly fixed it by changing to the right date and solving the problem fast.

I booked a train from Leuven to Utrecht on 10/06/2025

I booked a train from Leuven to Utrecht on 10/06/2025, but the trip was cancelled between Antwerp and Amsterdam Zuid because of a strike in Amsterdam. I had to buy another ticket for the whole journey by any allowed route, which cost nearly the same as my original ticket bought via Omio. I contacted an agent using the Omio app. They are working on giving me a refund.

Good experience – fast reply and very nice.

Good experience – fast reply and very nice. The lady I dealt with was Jennifer! She was helpful and made everything simple to understand. I felt supported the whole time.

My travel plans were altered

My travel plans were altered, and I needed to cancel my booking. The cancellation process was easy to understand, friendly, and supportive. It took just 10 minutes from the time I started to when everything was finished. They even provided me with a discount code for my next booking. Wonderful company. Definitely recommended.

The ordering process was simple

The ordering process was simple, just like with most companies. When I had to cancel my trips, the service was great. There were no delays or long waiting times. They kept me updated, and the refund was processed in just a few days. Plus, I received ‘personal’ emails that made me feel valued as a customer. I will surely use Omio again.

Initially, dealing with the company was a lengthy

Initially, dealing with the company was a lengthy and annoying process, as I had to send messages to an unresponsive Bot and get nowhere. I appreciate Omio for eventually connecting me with a real person who solved my straightforward problem in just two minutes. There's truly no substitute for a person who listens and understands the issue right away.

The app is very user-friendly and simple to navigate

The app is very user-friendly and simple to navigate, helping you find a quick or best price travel option for flights, trains, or shuttle buses between cities. The customer service is helpful with quick responses and can resolve issues you encounter, preventing any loss of customers.

Sold us fake tickets

We purchased two train tickets. The first existed, but we did not have seats (the train operator said the cabin Omio gave us tickets for did not exist). The second train did not exist at all. I have been reaching out to customer service for 7 days with no response. Since we booked several months ago we can’t dispute the transaction so they successfully stole our money…

I booked for the wrong day, so I reached

I booked for the wrong day, so I reached out to Omio's support. A rep named Kalina answered fast and let me know I couldn’t alter the booking due to the rules. She gave me a discount coupon to ease the situation. Her help was very appreciated. Thanks a lot! I’ll continue to use Omio!

Rodrigo was really helpful

Rodrigo was really helpful when I had my first problem...but then he got disconnected right when I needed help again.

Booking was simple.

Booking was simple. All tickets were fine. One train was canceled. Omio support quickly let me know about my refund. That's great!

I didn't passed the Reading Praxis first time.

I didn't passed the Reading Praxis first time. Decided to use 240 Tutoring, it was amazin'. Love all the tutorials and quizzes. I pass the test today, highly recommend this website. Will use it again for next test.

The company did a great job assisting

The company did a great job assisting me when my bag got lost on my flight to Spain. I had to change my bus tickets and was quickly connected with an agent. Iva helped me reschedule for a different day and answered my questions. Iva's help was much appreciated.

Omio's customer service was responsive and helpful

Omio's customer service was responsive and helpful when I couldn't find my e-ticket for my trip to Istanbul. The officer guided me through a few questions, solving the problem quickly. It was a great experience.

My experience with this company

My experience with this company was disappointing. Initially, I thought I got a good price for my booking, but then they asked for an additional £340. When I questioned this, they increased the amount to £520, even though I had already paid £165. The staff were unhelpful and dishonest, and the booking site was a waste of time.

It was super easy to

It was super easy to book tickets and travel with Omio. The required information was sufficient, and the process was paperless.

they were quick

they were quick and clear in their responses to all my questions and requests. I couldn't be happier with the service I received. Everything was taken care of efficiently and I didn't have to worry about a thing.

I feel like they genuinely

I feel like they genuinely care about their customers and go out of their way to make sure we feel supported and respected. From their excellent customer service to their high-quality products

Ruta combinada sin drama

Busqué Santiago - Mendoza con bus y vuelta en avión. La app mostró combinaciones claras y pagué en minutos. El ticket quedó en el cel. Un cambio con la aerolínea lo gestioné vía enlace de Omio sin mayor enredo.

Soporte correcto, con límites

Consulté por reembolso tras cancelación del operador. Explicaron claro que aplicaba la política del carrier. Tardó, pero devolvieron. Hubiera querido un chat más ágil.

Apliqué y viajé tranquila

Compré ticket de tren en el café, QR al instante. Cuando cambiaron andén, la app me avisó. Cero estrés.

Práctico para combinar tren y bus

Busqué horarios, comparé precios y compré en un solo flujo. Los tickets llegaron al mail y la app mostró actualizaciones. Una reprogramación dependió de la política de la empresa de transporte, no de Omio. Útil si leés bien las condiciones de cambio.

Rutas claras, compra simple

Comparé bus y tren en un par de toques, compré y el ticket quedó en el celular. La app avisa cambios. Hay una comisión, pero la comodidad se agradece.

Маршрути в одному місці

Зібрав поїзд і автобус за 5 хв, ціни порівняв легко. Дрібний сервісний збір є, але зручно.

Зручно шукати, складно з поверненням

Планувала швидкий рефанд за скасований рейс; реально чекала, бо правила перевізника суворі. Квитки в додатку зручні, але після змін діставатись до агента непросто.

Зручно порівняти рейси в одному

Зручно зібрати маршрут з автобусом і поїздом в одному місці. Квитки в додатку, нічого друкувати. Є сервісний збір, але економить час на порівнянні.