Aelfric Eden (AE)

Bought a sweater for my

Bought a sweater for my son's birthday and paid for expedited shipping, hoping it'd get here on time. Well, it showed up 11 days later through regular USPS mail. When I reached out to complain, the customer service just didn't care. They even argued it arrived within ten business days because they counted from the shipping date, not the order date. But if you count from when I ordered, it was definitely more than ten days. How is that expedited shipping? They clearly don't understand customer service. Definitely won't be shopping there again.

I recommend them for everyone

I recently had a hiccup with my order and needed some help, so I contacted customer service. They were amazing—super helpful and professional. They got what was wrong right away and fixed it quickly before the order was shipped. They kept me in the loop the whole time, which I really liked. Their friendly vibe and attention to detail made everything easy and worry-free. Honestly, their customer service is top-notch. I’m really grateful for their help and would definitely recommend them to others.

Definitely planning to order from them again!

I recently ordered an item, but it turned out to be out of stock. I reached out to the help desk, and they were super helpful. They quickly suggested a similar item and sorted everything out in no time. The staff was incredibly friendly, making the whole process smooth and stress-free. I was really impressed with their service. Definitely planning to order from them again!

I ordered a few items

I ordered a few items from this store and they were seriously awesome! The quality really impressed me. I had to swap one for a different size and let me tell you, customer service was on point. They helped me out fast and were super friendly. It was such a smooth process. I’m definitely going to buy from them again!

Ordered a jacket last week,

Ordered a jacket last week, but the size was off. Was pretty bummed at first. I reached out to the support team and they were super quick to help. They got back to me almost instantly, saying they were already on it. They promised a replacement and it was processed right away. Made me feel like they genuinely cared. Kudos to the support team for sorting it out so smoothly. Makes me feel good about shopping here again.

Ordered a hoodie from Elfric

Ordered a hoodie from Elfric Eden and messed up the delivery address. Customer service was amazing! They got back to me super fast, fixed the address, and kept me in the loop the whole time. I'm really impressed by how they handled everything. Definitely recommend them if you're looking for great service and cool clothes.

I had to change my

I had to change my address and they were super quick about it, took less than a day! Honestly, their customer service is awesome. They replied to me so fast, I didn't expect that. The whole process was smooth and easy, no hassle at all. They really know how to make things stress-free. If you need help with anything, they'll sort it out in no time. Highly recommend them for their efficiency and helpfulness. It's rare to find service this good nowadays.

I had a really bad

I had a really bad experience with this company. I tried to return an item, but they make it super hard to get your money back. You have to send the stuff all the way to Poland, which costs a lot, and they don't even confirm they got it. I'm still waiting for my refund, and it's been ages. They're not helpful at all, and it feels like they're just trying to avoid giving me my money back. I'm now out over £10 because of the shipping costs and still no refund in sight. Honestly, it's best to avoid them completely.

I decided to buy a

I decided to buy a sweatshirt from this store, but it turned out to be a huge mistake. The return process is a nightmare. They give you these long, confusing instructions that make no sense. I sent my sweatshirt back, but they won't refund my money. Can you believe they can't find the original order? All the info was right there! It's so frustrating. I followed all their steps, but now I'm out of pocket with no sweatshirt. It's just ridiculous and really disappointing. Definitely won't be shopping with them again.

I had an awesome experience

I had an awesome experience with this company. I sent them an email and they got back to me so fast, like in less than an hour! The person who replied was super nice and really helped me out with my issue. It's not often you find a brand that takes customer service this seriously. Seriously, their service is just the best. Love how they treat their customers and I'm definitely sticking with them!

I ordered this shirt and

I ordered this shirt and it turned out too big, so I had to return it for a smaller size. But then, the original package got lost while being shipped back. I was getting worried, but Brian from customer service totally saved the day. He didn't wait around; he just sent me a replacement right away. This team really knows how to take care of their customers. They didn’t just fix the problem—they made sure I was happy. It’s rare to find service that attentive these days. Definitely recommending them to everyone I know!

I just had the best

I just had the best experience with this company! I messed up my order and was kinda worried, but they got back to my email super quick, like within a few hours. They sorted everything out for me without any hassle. I'm definitely gonna order from them again. It’s nice to see a company that actually cares about its customers.

Well-made clothing and great service

I recently ordered some clothes for my 15-year-old son from this company, and I'm so impressed! My son, who usually wears a size small, absolutely loves the street style they offer. Everything fits him perfectly, and the quality is top-notch. We did have a minor issue with the shipping, but customer service was fantastic and fixed it right away. The whole experience was smooth, and my son is thrilled with his new wardrobe. Definitely going to order more in the future. Highly recommend for anyone looking for stylish, well-made clothing and great service.

They totally deserve it!

I recently ordered two hoodies, one navy and one grey, but somehow got two grey ones instead. I was pretty bummed but decided to contact customer service. I spoke with Gladys and Jamie, who were honestly the nicest people. They immediately understood the mistake and were super helpful. They quickly arranged to ship the correct navy hoodie to me. It only took about two days to sort everything out. I was really impressed with how fast and cooperative they were. Honestly, give these folks a raise, they totally deserve it!

Thanks a lot, Brian!

Ordered a sweatshirt for my daughter, but it ended up at the wrong place. Reached out to Aelfric Eden and got Brian on the line. Brian was super quick and helpful, he sorted everything out in no time. Now a new sweatshirt is on its way to my daughter, thanks to Brian. Really appreciate his help. Thanks a lot, Brian!

Honestly, I think I got scammed

I ordered this thing and it took forever to arrive. When it finally got "delivered", it wasn't even to my address! The delivery address kept changing and at one point, some Canadian company called UniUni had it. I contacted Alefric Eden through multiple emails and they eventually offered to send me another package, but only if I paid for shipping. They sent me a link that looked like it was for donating to their brand. The link was titled "make up the difference" with different dollar amounts to choose from. I can't share the link here because of guidelines, but it felt really sketchy. Honestly, I think I got scammed.

The whole experience was just awesome

I ordered the wrong size by mistake and was kinda worried. Sent an email a couple of days later, hoping they could help me out. To my surprise, they got back to me super fast, like within a day. They said switching sizes wasn’t a problem at all. Everything got sorted out so smoothly. It was such a relief! The whole experience was just awesome.

Avoid this company

I ordered a Christmas gift, and it never showed up. It’s been over two months now, and I'm still getting the runaround about a refund. The customer service is terrible. They keep lying and ignoring my previous emails. It’s like they have no intention of giving my money back. Every time I contact them, I get a different story. It’s so frustrating and disappointing. I just wanted a simple refund, but instead, I’m stuck in this endless loop of excuses. Seriously, avoid this company if you actually want to receive what you paid for.

I ordered a hoodie but

I ordered a hoodie but got the size wrong. Emailed customer service in a bit of a panic. Donna was super helpful and managed to change my order without any fuss. The hoodie arrived, and it's honestly great quality and super comfy. Couldn’t be happier with how it turned out. Big thanks to Donna and the team for sorting that out so smoothly!

I made a mistake ordering

I made a mistake ordering the wrong size, and then I checked more reviews and photos. Realized it was gonna be too big. So, I shot them an email, hoping they could switch it before it shipped. To my surprise, they got back to me in like 30 minutes! They sorted everything out for me, no fuss at all. Seriously, their customer service is on point.

Ordered a hoodie for my

Ordered a hoodie for my daughter for Christmas, but it turned out too big. Reached out to the company for two weeks, asking how to exchange it. No response, so I bought another one in the correct size because my daughter needed it. Finally got the return address after what felt like forever. Sent it back, and now it’s been three weeks with no update. Sent multiple emails, and all I get is "we will let you know." Frustrated beyond words with Aelfric Eden’s customer service. They seriously need to get it together.

Been waiting since December for

Been waiting since December for my order, but it never showed up. They took my money and refused to give a refund. Even tried placing a duplicate order, but guess what? That one never came either. Customer service is impossible to deal with, and they still won't issue a refund. It's been so frustrating and disappointing. Seriously, avoid this company at all costs. Their service is terrible, and they just don't care about their customers. Don't waste your time or money here.

I can't believe the hassle

I can't believe the hassle I'm dealing with over some sweatshirts! I bought three from your site as Christmas gifts for my daughter and niece, but they were too big. So, I sent two back to exchange for smaller sizes, paid for return shipping, and your facility got them on January 8th. I even included paid shipping for the return trip. But here we are, and still no word! I've called three times, left messages, and nada. Emailed too, and Donna from the "Happiness Team" said I'd hear from the "returns team" soon. Then she said they were at training. Now she claims they'll respond by Wednesday. Meanwhile, I feel like I've lost the sweatshirts, the money, and the extra $25 for shipping. And my daughter and niece are really disappointed. This is beyond frustrating! I wouldn't recommend your company to anyone!

I was so excited

I was so excited when I ordered these shoes, and when they finally arrived, they were incredible. But wow, the shipping was a nightmare. It took an entire month because the shipping company was just terrible. They even sent my shoes to the wrong address! I had to keep going back and forth between the shoe company and the shipping company to sort it out. Honestly, it was such a hassle. Unless they switch to a better delivery service, I’m not ordering from them again. The shoes are great, but the shipping experience just ruined it for me.

Definitely gives me confidence in shopping with them again.

I bought this shirt, and after one wash, it lost its color and got all out of shape. Wasn't too happy about it, so I reached out to their customer service. Surprisingly, they got back to me super quick. They apologized and offered to send me a new one right away. A few weeks later, the replacement arrived, and it was perfect. The way they handled the whole situation was impressive. It's not every day you see a company care so much about making things right. Definitely gives me confidence in shopping with them again.

My daughter got two sweatshirts,

My daughter got two sweatshirts, but one was way too big. Tried to exchange it for a smaller size, but the return process was a nightmare. Their return options were super confusing, and after weeks of calling and leaving messages, still no response. What’s worse, their website didn't mention anything about returns being on the buyer, and we checked before she used her own money to buy them. Frustrated and disappointed, we’re stuck with a sweatshirt that doesn’t fit and no way to get our money back. This whole experience has been so annoying. Wouldn’t recommend this hassle to anyone.

I got this email on

I got this email on December 28th saying my package can't be tracked yet. Fast forward three weeks, they tell me it was undeliverable on December 26. Now, I have to deal with the shipping company myself. It's funny, because the "Happiness Team" was the one to break this news to me. The company did say they will resend the product, so fingers crossed it gets here this time. If it does, I’ll update this review and hopefully have better things to say.

Finding the perfect gift for

Finding the perfect gift for a teenager can be a real challenge, especially when aiming for a Christmas surprise. I stumbled upon this store thanks to my daughter's wish list and decided to give it a shot. The customer service blew me away! When I needed to do an exchange, they were so helpful and made the process super smooth. It was my first time shopping here, and now, I can't imagine not coming back. Definitely found a new favorite spot for gift shopping!

I ordered the wrong size

I ordered the wrong size and color by mistake, but this company was super helpful in fixing my mess-up. I reached out to them via email, feeling a bit lost, and they responded with so much care and patience. They guided me through the return process and ensured I got the right product. It was a relief to deal with such understanding and friendly customer service. This company really goes above and beyond for their customers. If you're looking for a hassle-free shopping experience, give them a try! They genuinely care about getting things right.

Thanks for the help!

Hey there, I had a bit of a mix-up at first with the whole “make up the difference” thing. It was kinda confusing. I followed the instructions, but then I saw a new charge on my credit card for the discount on my exchange. I mean, how would you know the new half-price discount without knowing what I ordered? Anyway, after a bit of back and forth, everything got sorted out. Now, I'm happy with how it turned out. The kids absolutely love their new hoodies, and I’m really pleased with the final result. Thanks for the help!