Aelfric Eden (AE)

Ordered a sweatshirt for my

Ordered a sweatshirt for my daughter during their holiday sale at the end of November. It finally arrived on December 12th, which was cutting it close, but our party wasn't until January 7th, so no big deal. She wore it the next week and noticed a small hole. Tried to get a replacement, but they said no because it was past their 30-day policy. Kinda frustrating since it was exactly 30 days when I emailed them, and most places give extra time for holiday returns. Also, their customer service is a joke. The 1-800 number just tells you to email them because of "high call volumes." Total hassle. Won't be buying from them again.

I ordered a gray hoodie

I ordered a gray hoodie for my granddaughter, but she texted me later wanting white instead. Tried calling the company twice before 4pm but didn't get anyone live. So, I sent an email to request the color change. To my surprise, Donna got back to me just a few hours later and said it was all sorted out. For a Sunday, that was pretty quick! Really happy with how fast they handled it. Thanks a bunch!

Ordered something from this company,

Ordered something from this company, and they said they'd ship it through Piggyship. Supposedly, Piggyship came to my house, but they didn’t leave the package. They claim no one was home, but we have a door cam, and nobody showed up. Now, I can’t find my package, and I'm trying to get a refund. No response yet. Contacted the BBB, and it turns out Piggyship has terrible reviews and isn’t BBB accredited. They don’t use FedEx or UPS, which seems more reliable. Be careful ordering from this company. It’s easy to fake good reviews, even from their own employees.

Bought two adorable sweatshirts for

Bought two adorable sweatshirts for Christmas, but my excitement quickly turned into disappointment. Wore the gray Stellaris for a few hours, just doing errands, and when I got home, noticed a small hole in the shoulder. Didn’t catch it on anything – literally just walking around. Reached out to customer service, hoping they’d help. Instead, they offered me $15 to spend on their site or $10 for a seamstress. Seriously? For the price of these sweatshirts, I expected better. Super bummed because I was so excited to wear them. Their response felt like a joke. They need to step up their game and show some integrity.

I can’t believe how awesome

I can’t believe how awesome this company has been! I messed up not once, but twice with orders for my daughter, and they made the whole exchange process a breeze. The choices for exchange are just amazing, like I’ve never seen anything like it! They gave me around 4 or 5 options, and some even let me keep the item and buy another one at a discount. Shopping at Aelfric Eden has been such a pleasure, and I’m definitely gonna be a returning customer. Seriously, you guys rock! Thanks a ton!

I had a great experience

I had a great experience with Aelfric Eden’s customer service! I ordered the wrong size for a gift for my boyfriend and was worried it wouldn't be right. I contacted their team, and they got back to me quickly, super friendly. They talked to their warehouse folks and made sure the size was fixed before shipping out. Everything went smoothly, and they kept me in the loop the whole time, which really helped me relax. Their team was so understanding and helpful, which is rare these days. I’m glad I chose Aelfric Eden. Definitely will shop there again and tell my friends about them. Thanks, Aelfric Eden, for making my gift perfect!

I ordered a couple sweatshirts

I ordered a couple of sweatshirts for my daughters and, while the shipping took a bit longer than I hoped, they did arrive just in time for Christmas. The quality of these sweatshirts is fantastic and they hold up well in the wash. However, even the XS size is pretty big on my 12 and 14-year-old girls. I really wish they offered an XXS size for more petite teens. Despite the sizing issue, my daughters love them because the oversized look is trendy right now. Overall, happy with the purchase but definitely something to consider for smaller kids.

I had some issues with

I had some issues with customer support at first, but then Brian stepped in and totally changed my experience. He was super professional and kind, really went out of his way to help me. I wasn't getting the support I needed until Brian showed up. Because of him, I'm definitely sticking with Aelfric Eden for future purchases. Also, their hoodies? Top-notch quality. Thanks a ton, Brian, you made a huge difference!

I bought a jacket from

I bought a jacket from Aelfric Eden for my daughter, but she didn't like it. It was completely unworn with all the tags intact. When I tried to return it, they only offered me 40% of what I paid! That's just not fair. I feel like they're taking advantage of customers with such a bad return policy. My daughter actually loves their styles, but I can't justify shopping there again with these kinds of practices. It's really disappointing and frustrating.

I had a bit of a hiccup

I had a bit of a hiccup with the delivery for my daughter's Christmas gift. The package got delayed, and I was starting to worry. I reached out to customer support, and Brian took over. He was super helpful, keeping me in the loop through every step. He arranged for my order to be resent, making sure it arrived just in time. Thanks to him, my daughter got her gift as planned. This experience has really boosted my confidence in this company. I'll definitely stick around for more shopping in the future.

Bought a sweater in early

Bought a sweater in early December and paid extra for expedited shipping to get it before Christmas. Well, it's December 29 and still no sign of it. Should’ve been here in 7-10 days but it's stuck somewhere in transit from China. I've got no updates, and the customer service is useless, feels like talking to a robot. They keep thanking me for my patience, but seriously, I'm out of patience! Tried to get a refund for the expedited shipping cost, but no luck there either. It’s either a scam or they’re just terrible at this. Really frustrating, no Christmas gift for my kid because of this. Not worth the $60+ for a mediocre sweater. Won't be buying from them again, and neither should you.

I got the wrong size

I got the wrong size by mistake when ordering from Aelfric Eden and was pretty bummed. I decided to contact their customer support to see if they could help, and they were amazing! They quickly fixed my order and sent the size I actually wanted. Their clothes are top-notch, and the support team was super quick to respond. I'm really happy with the whole experience and can't recommend them enough. Thanks a bunch, Aelfric Eden!

I had a bit of an issue with my order

I had a bit of an issue with my order – it got sent to the wrong place. But wow, Jamie, Donna, and the whole support crew really stepped up. They were on it, keeping in touch with me all the way through until it was sorted out. The folks at Aelfric Eden genuinely care and went above and beyond to help. Big shoutout to the team for being so awesome. Thanks a ton, guys!

I ordered a sweatshirt and

I ordered a sweatshirt and it arrived with a stain. When I contacted the company for a replacement, they completely ignored me and refused to help out. It was super frustrating. To make things worse, I posted about it on Instagram to warn others, and they blocked me! Seriously, how shady is that? They’re definitely not trustworthy. Plus, I found out later that you can get similar designs way cheaper on Amazon. I’ve got pics and everything to back this up. Avoid this company if you don't wanna deal with scams and poor customer service.

I stumbled upon this site

I stumbled upon this site while looking for something special for my daughter. Unfortunately, my package got stolen, which was a real bummer. But then I reached out to customer service and talked to Brian. Let me just say, he was fantastic. He really went out of his way to help me out and made sure I got a new package. It was such a relief to have someone so helpful in a tough situation. Huge thanks to Brian and the team for turning things around for me!

I really hate to write

I really hate to write this, but here it goes. I placed an order on December 3rd, hoping it would arrive in time for Christmas for my daughter. It's now almost the end of the month, and it still hasn't shipped. I've emailed the company twice and got the same generic response both times. This was my first time ordering from them, and it might be the last. They have such adorable clothes, so it's really disappointing. They mentioned bad weather and holiday delays, and that the package is in transit. I get that things happen, but I expected better communication and service. Now, I’m just anxiously waiting and hoping it gets here soon.

this company has won me over

I gotta say, this company has won me over. Their customer support is seriously on point and they really helped me out when I needed it. Their clothing is just great, and I keep coming back for more. The deals they offered this year were amazing! I'm super excited to see what new stuff they'll have next. Big shoutout to the customer support team for being so helpful and quick to assist. You guys rock!

I ordered a hoodie and

I ordered a hoodie and messed up the color. Panicked, I shot them an email hoping they'd fix it. By the next morning, they had already sorted it out and confirmed the change. Couldn't believe how quick they were! It was such a relief. Honestly, their customer service is top-notch. Super easy to deal with and made the whole process stress-free. Will definitely shop here again.

I had such a great

I had such a great experience with their customer service! I needed to change my shipping address, so I sent them an email. Honestly, didn't expect a quick reply because it's the holiday season and they're probably swamped. But to my surprise, they got back to me really fast and were super nice about it. They made the whole process so easy and were genuinely helpful. It’s rare to find that kind of service these days. I’m really grateful for their prompt and kind assistance! Definitely made me feel valued as a customer.

I ordered a hoodie

I ordered a hoodie as a gift and accidentally picked the wrong color. Panic mode! Quickly shot an email to customer service, and they got back to me almost instantly. They managed to change the color and kept me in the loop with updates the whole time. Seriously, their customer service is top-notch! This was my first purchase from them, and I’m definitely coming back for more. They made the whole process so smooth and stress-free. Highly recommend!

Wow, dealing with their customer

Wow, dealing with their customer support was a nightmare. It took forever for them to get back to me, and when they finally did, it felt like a robot was responding. They didn’t even try to understand my issue. All I got was a generic reply suggesting I buy another set of clothes at half price, but no real help on how to return the ones I already had. It was super frustrating and honestly, it felt like they didn’t care at all. If they can’t even bother to give clear instructions or personalized support, I don’t think I’ll be shopping there again.

I ordered something and noticed

I ordered something and noticed I'd left out part of my shipping address. I quickly emailed customer service, hoping for the best. To my surprise, within just a few hours, I got a response from an actual person named Mary Rose. She assured me the correct info was sent to the warehouse. It wasn't one of those annoying automated replies, but a real person helping me out. I'm really impressed with their quick and friendly service!

I've been shopping here for

I've been shopping here for three years and honestly, it's been the best experience! Their customer service is just amazing. Whenever I've had to reach out, their emails are quick and super detailed. They always make sure to offer a great solution to any issue. It's clear they really care about their customers. Plus, the products are top-notch too. I can't thank them enough for consistently going above and beyond. It's rare to find such dedication nowadays. If you're looking for a place with excellent products and stellar customer support, this is definitely it!

I had a situation

I had a situation where I needed to change the size of a sweatshirt I'd already ordered. Mary Rose and Jamie were super helpful and made the whole process so easy. They listened to my concerns and took care of everything quickly. It’s not often you get customer service like that. They really went above and beyond to make sure I got what I needed. Just wanted to give a shout out to them both for being so awesome. Thanks a ton, you two!

I messed up my order

I messed up my order and chose the wrong color for a sweatshirt. I reached out to the company's customer service, hoping they could help me fix it before it shipped. Surprisingly, they responded quickly and managed to change the color for me. I was so relieved and impressed with how friendly and efficient they were. It's not every day you find such good service! Thanks a lot!

I recently had a package

I recently had a package stolen right off my porch, which was super frustrating. I reached out to customer service, and Brian was the one who helped me out. He was just fantastic! Brian immediately arranged for a replacement to be sent out. He was really friendly and made the whole process so smooth. It’s rare to find such good customer service these days. Big thanks to Brian for making a bad situation so much better. Definitely a great experience overall!

I was in a bit

I was in a bit of a pickle after placing my order because I forgot to update the sizes in my cart. I was worried since these were gifts and I didn't want to mess up. I reached out to the company and got in touch with Brian. He was absolutely amazing! Brian responded to my several emails really quickly and with a lot of patience. He managed to fix my order, ensuring the right sizes were shipped. Big shoutout to Brian – you totally saved the day!

I accidentally bought the wrong

I accidentally bought the wrong item and quickly sent an email to the company. To my surprise, they replied within minutes! I explained my problem, and by the next day, it was all sorted out. They were super nice and helpful throughout the whole process. Just this morning, Brian sent me an email confirming everything was taken care of. Honestly, I didn't expect such fast and friendly service! It's rare to find a company that handles issues so promptly and kindly. Definitely a great experience.

I was so relieved when

I was so relieved when Brian from customer support helped me out. I had ordered a hoodie in the wrong size, and I didn’t notice until a few hours later. Panicking, I shot an email to customer support, praying they could fix it before it shipped. Brian got back to me quickly and managed to change my order to the right size. Honestly, it made my day. It’s rare to get such quick and effective help these days. Huge thanks to Brian for saving me from the hassle of a return! Definitely a positive experience.

I had to share this

I had to share this amazing experience! I realized that I had accidentally ordered the same gift for my sister that someone else in my family already got her. I reached out to the company, hoping they could switch it out for a different hoodie without me needing to cancel the entire order. To my surprise, they got back to me the same day and handled everything for me. No hassle at all. I didn't even have to do anything extra. During the crazy holiday season, their quick and accommodating response was just incredible. Whoever is managing their customer service is doing an outstanding job. This kind of service definitely makes me want to come back again. Super impressed!