Headway.co

My mental health provider utilizes

My mental health provider utilizes Headway, and the recurring issue of incorrect billing for sessions has become a constant frustration. Unlike other billing companies or providers I've engaged with, Headway consistently miscalculates my charges, deviating from the straightforward $25 co-pay that should apply. Engaging with their customer service has proven to be an unpleasant experience. The absence of a direct phone line and the unclear, possibly AI-generated or non-native English messages in the help center contribute to the overall dissatisfaction. The subpar performance of Headway as a company might even lead me to consider discontinuing my services with my mental health provider.

I strongly discourage considering this

I strongly discourage considering this company. Steer clear. As a client of a healthcare professional newly enrolled with Headway, my experience has been far from satisfactory. The insistence on having a credit card on file, despite my insurance covering the full amount, was a major inconvenience. Despite assurances that I would only be charged for last-minute cancellations or missed appointments, my credit card was billed over $100, contradicting their own confirmation that I owed nothing. Attempts to rectify the situation through emails were met with disregard. The provider affirmed that I did not owe anything, yet Headway showed no interest in addressing the erroneous charge. Immediate action on my part involved disputing the charge with my credit card company. Their response to my email only assured me of a $0 charge for future appointments, a statement I find hard to trust given their recent mishandling of billing. It appears that their modus operandi involves overcharging customers, potentially capitalizing on interest, and leaving clients to endure a protracted refund process. Adding insult to injury, they lure in new providers with a $250 incentive, contributing to the perception of a dubious scheme. My advice is to run away from this unscrupulous company and refrain from divulging any payment information. It's a shame they operate in such a manner.

Collaborating with Headway has

Collaborating with Headway has significantly benefited my practice. The platform is straightforward and user-friendly. However, I find room for improvement in their offerings, particularly in enhancing the directory/referral system.

The platform is generally satisfactory

The platform is generally satisfactory, with swift credentialing and reasonable rates. However, a notable drawback is the absence of access to clients' demographic details. Specializing in women's services, managing appointments with men has posed challenges. The process of redirecting them to a more suitable provider could have been smoother if demographic information was accessible before consultations.

My experience with the company

My experience with the company was disappointing. I reached out to confirm insurance acceptance, and they assured me all was fine. After a brief, 15-minute appointment with a therapist, I later discovered they didn't actually accept my insurance. Now I'm stuck with an unexpected bill of nearly $300. Communication and accuracy in insurance information were lacking, causing frustration and financial inconvenience.

Considering my experience with Headway,

Considering my experience with Headway, it took a disappointing turn when they insisted on having my bank account username and password during the provider onboarding. When I suggested providing just the routing number for deposits, my communication was abruptly cut off. Despite multiple follow-up emails, there was no response. Insisting on sensitive login details raised serious concerns about scam security practices. It prompted me to withdraw from any further association with the company.

In 2022, I encountered billing issues

In 2022, I encountered billing issues with Headway, as they miscalculated my co-pay for counseling sessions, resulting in a $1200 loss for them. Despite my switch to cash payments, contacting customer service was challenging, with limited responsiveness. Recently, after resuming services with Headway through an in-network insurance plan, they again miscalculated my co-pay, claiming $85 owed per session. Despite inquiries and escalations, the billing problem persists, causing frustration, financial strain, and even session cancellations. Headway's ongoing incompetence in handling insurance matters hinders mental health access and underscores the need for a more efficient customer service and billing department.

Starting with Headway has been a bit

Starting with Headway has been a bit perplexing. Setting up my provider account proved challenging, especially with the insistence on using my CAQH credentials. While I've been with CAQH for years, sharing my username and password feels unnecessary. Headway should explore alternative vetting methods, aligning with industry standards to alleviate concerns about security. Is anyone else uneasy about divulging login details?

The company allows you

The company allows you to make appointments even when the provider is not available, and this has happened twice. The provider mentioned that she checks messages when she has a chance. I do not recommend Andrecia Spaulding. I sent an email to the support team on 11/14/2023 but have not received a response back.

I ended up with more

I ended up with more stress than I had to begin with, and added anxiety to that. I tried this platform and Talkspace (which was even worse) because my insurance recommended them in their program. Unfortunately, these platforms are full of so-called half-professional providers with barely any experience who never respond nor show up. To make matters worse, you cannot cancel when they don't show after 30 minutes, or they will charge you $75 for that. Now, I have to take time out of my busy day to schedule sessions that never happened, and I need to see a real professional to vent about this platform and its poor service. I do not recommend it; it seems like they prioritize the provider and not the client. It's best to go to a real professional in person. Lesson learned.

The program's insightful guidance on leveraging different platforms

The program's insightful guidance on leveraging different platforms to establish and grow a practice was exceptionally informative, offering valuable insights into the process.

Using Headway for billing with

Using Headway for billing with BCBS has become quite a hassle for me as a therapist. Initially, it was simple, but now it's overly restrictive. I have my own scheduling system, yet Headway insists on using theirs, which just complicates things for both me and my clients. Their customer service is limited to a bot or email, making billing issues hard to resolve. Plus, they have strange rules about clients seeing multiple therapists if they're using the same email. They've even introduced a long form for billing and push us to use their notes system. Clients often complain about these changes, and I've lost some because of billing mix-ups or account setup issues. Therapists should manage their practices without such interference. Headway should just handle billing and not meddle with how I run my practice. Considering dropping them soon.

Let me tell you about

Let me tell you about my recent experience dealing with their billing department. I was shocked when I saw they charged me the full price despite being in-network for insurance. Turns out, they do this until you meet your deductible. What really got me, though, was the lack of communication. I tried reaching out to talk to a billing rep, but there was no direct line. Just endless tickets and forms to fill out with no real person to speak to. It felt like trying to communicate with a brick wall. Definitely something to keep in mind if you’re considering using their services.

I've been using Headway for

I've been using Headway for a while, thinking it was a good deal with their low cost estimates. But, wow, was I surprised when I saw the bills piling up! Suddenly, I was being charged hundreds more than I ever expected for just a few sessions. It's like they hooked me in with this attractive price, only to hit me with hidden fees later. Now, I'm stuck dealing with unexpected financial stress, and without the provider I thought I could rely on. It's really frustrating, and I feel misled. If you're considering Headway, be cautious and double-check everything. I wish someone had warned me about this before.

I can't really recommend them

I had a bit of a journey with this company. At first, things seemed straightforward with an initial price that felt reasonable. But after a few consultations, it turns out I had to pay the full price. It was frustrating to realize that what I thought was a set price was just temporary. It felt like they got me on the hook with one price, then switched it up after a while. It's not a great feeling, especially when you're trying to budget. I expected more transparency and consistency from them, so I can't really recommend them. It just didn’t sit right with me, and others should be aware before diving in.

I've had an incredibly frustrating

I've had an incredibly frustrating experience with this service. They seem to charge my card whenever they want, without any warning. I’ve faced this issue multiple times, with random amounts being deducted, each time in the hundreds. When I reached out, they just blamed it on some “bugs” and I had to handle everything through email, which was a nightmare. There’s no direct way to call them, so getting my money back was a hassle. If your therapist offers other billing options, avoid using this platform. It feels like there’s some shady stuff happening behind the scenes. Seriously, keep a close eye on your card if you decide to use them, but I'd advise against it.

Using Headway has been quite

Using Headway has been quite the ride, honestly. Imagine a platform where everything just clicks – that’s Headway for you. The design is super friendly, like it’s made for real humans, not tech wizards. You don’t need a manual to figure things out; it’s like it knows what you need before you do. Running my therapy practice has never been this smooth. Everything’s just where it should be, and it feels like the platform is rooting for you. If you're someone trying to find an easy way to manage your practice, Headway's your buddy. It’s not just about the features; it’s how they make everything feel effortless.

When I started looking into

When I started looking into therapy, I came across Headway, and it just made everything so much easier. Instead of feeling overwhelmed, I found it super straightforward to get going. They list all their providers, which meant I could browse through and pick someone who seemed like a good match for me. It was nice to read a bit about each therapist before deciding. And, if things didn't click, I knew I had the freedom to switch providers without any fuss. It felt like they really understood the process and wanted to make it as smooth as possible for folks like me. Headway’s setup just made the whole experience way less intimidating.

You wouldn't believe how simple

You wouldn't believe how simple Headway made finding the right therapist for me. I was browsing through options and quickly found someone who understood exactly what I needed to work through. It's been three years now, and I'm still seeing the therapist I found through Headway. The whole process felt so smooth, like it was just meant to be. I've told quite a few friends about it, and they've also managed to find their therapists through Headway, which is awesome. It's like a hidden gem that just makes everything easier when it comes to starting therapy. If you're on the fence, seriously give it a try. It really worked for me and my friends.

Definitely appreciate the support!

Helping a client set up their teen's profile was turning into a bit of a hassle. I couldn't confirm the intake appointment since everything was under the dad's name, not the teen's. I tried contacting the parents a couple of times by phone and email, but no luck there. Just when I was getting frustrated, the Headway Team stepped in. They reached out to the parents themselves and sorted out the profile issue. Thanks to their help, I finally got the intake documentation done. It was such a relief to have them assist and make sure everything was sorted out. Definitely appreciate the support!

You won't believe what happened

You won't believe what happened with our counseling sessions. We were just starting to make progress with Christopher Baumann, and suddenly, out of the blue, he canceled everything. No direct message, no heads-up—just vanished. Apparently, he sent an email, but we never saw it. I had to reach out to Headway myself to get any answers. Christopher claimed he wasn't doing couples counseling anymore, but his profile on other sites still says he does. Feels like we were left hanging without a proper explanation. Now, we're stuck looking for someone new just when we were getting comfortable with him. Honestly, it's really frustrating and makes me question how Headway handles their clients and providers.

Switching over to Headway was

Switching over to Headway was actually pretty simple, which was a relief. I've got this amazing therapist now, and she's just incredible. She's super patient and really listens, making each session feel like chatting with a friend who just happens to be a pro at this stuff. It's like she just gets it, you know? Every time we talk, I feel like I'm in good hands, and it’s comforting knowing I can trust her advice. I didn't expect to find someone who clicks so well with me, but here we are. It’s been a game changer for me, really.

Switching to a new provider

Switching to a new provider felt like diving into the unknown. I was a bit anxious about how it would go, but turns out, I had nothing to worry about. My provider is absolutely amazing. She's super thorough, and I can tell she's putting in effort beyond just our sessions. It's comforting to know she's genuinely invested in my progress. The journey has its ups and downs, and it’s easy to feel overwhelmed sometimes, but it’s all part of the process. If you’re considering getting help, I can’t recommend Headway enough. My practitioner has been a great support, and it’s made all the difference. Don’t hesitate to give it a shot if you’re on the fence!

Finding a therapist felt like

Finding a therapist felt like it might be a hassle, but it turned out to be pretty straightforward. The process of matching with someone who really got me was smooth sailing. Once I connected with my therapist, we clicked right away. Building a relationship was almost effortless, and I felt comfortable opening up. The support I've received has been top-notch—professional, sure, but also really responsive. It's like they're always there when I need them, which is a huge relief. Having someone who listens and actually cares about my progress has made all the difference. This experience has been a real game-changer for me, and I’m grateful for the support.

Navigating Headway's customer service is

Navigating Headway's customer service is like trying to solve a puzzle with missing pieces. I had a billing issue and contacting a real person felt nearly impossible. It's frustrating when you're just trying to sort things out and keep hitting walls. If your therapist uses Headway for billing, I'd advise you to reconsider. The company's approach seems to be all about delay and deflect, rather than genuinely resolving issues. I usually prefer working out issues directly and love leaving positive feedback when deserved, but Headway's service was disappointing. After months of back and forth with no resolution, I felt compelled to share my experience. It's disheartening to see such poor service, especially when customer care should be a priority.

I joined this company thinking

I joined this company thinking it would be a great opportunity, but it turned into a nightmare. At first, everything seemed fine, but then they gave me wrong info as a provider. This mistake meant I got paid two weeks late, and they wouldn’t even fix it. I reached out for help, but they just brushed me off, acting like it was my fault. I ended up filing complaints with the BBB and labor department because nobody was listening. It feels like a pyramid scheme, more about getting others to join than actually helping us succeed. They lack real support or worthwhile resources, leaving you to fend for yourself. Wouldn't recommend it to anyone.

I had a frustrating experience

I had a frustrating experience with Headway that left me feeling pretty upset. They charged me multiple times for the same session, even though my insurance had already covered it. When I reached out for help, they gave me different stories and didn't seem interested in resolving the issue. It felt like they were trying to squeeze extra money out of me, and it was really stressful. What made it worse was that I was relying on their services during a difficult time, and instead of support, I got a headache. Trust is so important in mental health services, and I felt completely let down. If you're considering using Headway, think twice. It's not worth the hassle and stress, especially when you're already dealing with enough.

Frustrating experience

I recently had a frustrating experience with Headway that left me feeling deceived and out of pocket. When their system for verifying insurance benefits went down, they assured clients that they wouldn't charge any cancellation fees. But guess what? I ended up with a $2,900 bill for cancellations due to their own technical mishap. It just feels wrong and unethical. I stuck to my end, attending scheduled appointments and only canceling when Headway's system failed. Yet, they still charged me. It's like they promised one thing and did the opposite. If you're using Headway, please keep an eye on your billing and consider reaching out to relevant authorities if you face similar issues. This kind of practice shouldn't go unnoticed.

I had a pretty frustrating

I had a pretty frustrating experience with Headway. Before booking my appointments, I sent all my insurance details and even got confirmation from both Headway and my provider that my coverage was good to go. So, I went ahead with my appointments, thinking I'd just pay the usual copays. Fast forward over two months, and I get hit with a bill for more than $300 because Headway messed up my insurance verification. I've been emailing back and forth, and all they say is that their team will contact my insurance. Plus, they've got my debit card info saved, and you can't remove it. They charge you randomly, despite initial promises. I'd steer clear of them.

You wouldn't believe the nightmare

You wouldn't believe the nightmare I went through with this insurance company. Everything seemed fine at first—they approved my insurance multiple times. But then, out of the blue, they just rejected it without any explanation. I tried calling them so many times, hoping to sort things out, but it was like talking to a wall. There was one instance where they even had my insurer on the call with me, and still, no resolution. It's like nobody there knows what they're doing. The customer service is practically nonexistent. If you value your sanity, steer clear of this company. It's just not worth the hassle and frustration.